Channel UC Case Study - VTS implementation of Teams Direct Routing for overseas learning

VTS has recently implemented a Teams Direct Routing solution for EduCo, who was recently forced to shift solely to remote learning as a result of border closures from COVID-19.

As part of the implementation, Channel UC asked VTS to conduct a case study on how the use of Teams Direct Routing has positively impacted the way they teach and operate.


What pain points was the customer experiencing before deployment of the Teams solution?

Our client, who operates in the education sector, was utilising a complex and outdated self-hosted solution which was complicated to administer. The client was starting to experience ongoing technical issues which were out of the control of both the technical teams and the provider of the solution, who had recently announced the end of support.


What criteria did the solution need to meet to be successful?

The solution had to be robust and stable without the requirement of additional hardware whilst being price-conscious. Ideally, the new solution would complement their existing suite of software therefore giving their staff the ability to work and communicate remotely across the globe. 


What effect did COVID-19 have on your customer - if any? Did this affect the solution that you decided to put forward?

With the closure of international borders, the client experienced lower enrollments and was forced to shift solely to remote learning in line with the government requirements in its response to the pandemic. This increased the requirement for reliable communications and contact whilst working remotely. The client also requested a solution that could be implemented remotely with minimal interruption to the organisation.


What possible solutions were considered when looking to provide a new solution? 

The client explored several different options including the use of a hosted PBX and the use of softphone clients. Another option that was considered was the ability to self host a solution but host this in their Azure cloud.


Why did you choose Channel UC Teams Direct Routing?

We felt that Teams Direct Routing from Channel UC was the best solution as the client was already using Microsoft’s Office platform whilst enabling the removal of the self-hosted hardware and could be remotely implemented with minimal impact on the organisation. The simple unlimited calling plans associated with the Teams Direct Routing offering from Channel UC made the solution price competitive and easy to understand for the client. 


Deployment of the solution and after-sales support? How did our team assist in this regard, or how did our teams work together. 

Channel UC understood our clients' requirements and worked on a solution to allow inter-tenant calling on their SBC. Channel UC was able to quickly provision the services to enable us to commence the deployment in the clients’ tenancies. The Channel UC support team were on hand to promptly resolve issues that arose throughout the deployment. 


Benefits of the solution and how this has helped your customer? Has the solution increased productivity, reduced costs?


The client has seen an internal shift towards preference for this solution and has successfully driven internal changes to their systems and processes. This has resulted in increased team-oriented productivity whilst seeing a reduction of the traditional fluctuating monthly costs - the significance being a more predictable operational expense.

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Mia Distribution inks master agent deal with RingCentral

An updated deal following the mode made between the two companies in August

Mia Distribution has signed a master agency agreement with cloud communications vendor RingCentral.

Matt Milne, sales and product manager at Mia Distribution said the master agency agreement is “a key component” of the distributor’s enterprise communications solution strategy for its reseller channel partners.

“With RingCentral, we are moving beyond just doing hardware provisioning by giving our resellers access to the leading unified communication as a service (UCaaS) platform,” Milne said.

Ben Swanson, director of channel sales for Asia Pacific added that Mia Distribution’s is positioned for “great penetration” in the local unified communications market with hundreds of active resellers.

“RingCentral’s master agency model is the perfect way for Mia Distribution to deliver value to their resellers and, ultimately, the enterprises who will reap the benefits of deploying UCaaS solutions,” Swanson said.

RingCentral provides cloud-supported hardware from Poly, Yealink and Cisco.

The deal upgrades the agreement signed between the two companies in August to supply hardware fulfilment and provisioning to support RingCentral solutions and further follows the appointment of RingCentral’s first channel marketing manager for Australia back in May.

Sasha Karen (ARN)

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